Customer Service Watchmaking Trainer

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

If you are:

• Passionate about luxury watches and technical training.
• An excellent communicator with a knack for explaining complex concepts.
• Organized, detail-oriented, and committed to delivering high-quality results.

Then you must be the right talent to join our Customer Service team as a CS Watchmaking Trainer!

In this vital role, you will be responsible for delivering top-notch technical training and support for our luxury watch products. This position involves a combination of training delivery, technical support, and collaboration with various departments to ensure the highest standards of service and product knowledge.

This position is available starting in April 2026 .

Key Responsibilities:

Technical Training (50%):

• Plan, organize, and conduct technical training sessions for Customer Service watchmakers, external partners, and non-technical boutique staff.
• Assess and support the development of technical skills, identifying training needs to enhance performance.
• Develop and revise training materials, including remote training modules and individual training reports.
• Coordinate and oversee polishing training delivered by the Manufacture expert.
• Manage training pieces, including inventory control and destruction if necessary.
• Participate in client events as required.

Technical Support (50%):

• Represent the needs of Customer Service and clients in watch novelties follow-up meetings with the Development Department.
• Contribute to the definition of the CS intervention policy and its communication to the markets.
• Identify CS spare parts requirements and define bills of material in collaboration with the Bureau Technique.
• Create and maintain comprehensive technical documentation.
• Develop specific tools to improve the efficiency and quality of intervention.
• Serve as the primary technical contact for all markets, providing expert support for watch products.

The exceptional skills we are looking for:

• Have previous experience as a watchmaking trainer, with the ability to contribute to product development and provide technical support to markets.
• Fluency in English and French.
• Demonstrate excellent interpersonal and communication skills, with the ability to adapt to diverse audiences.
• Be self-motivated, organized, and results-oriented, with a rigorous and proactive approach.
• Exhibit a strong client focus.
• Be an excellent team player with experience in cross-functional projects in an international setting.
• Possess the ability to thrive in dynamic and evolving environments.
• Be willing to travel for training delivery and to support CS teams in our markets.

Still wondering why you should apply?

• Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar
• Your daily activities will be interesting, challenging and diverse
• We are passionate about developing our people and you will have access to various trainings
• No day will be like another!

The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want to become a part of it do not hesitate to apply!