E-Business Intern

Job description

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

HOW WILL YOU MAKE AN IMPACT ?

• Ebusiness and activations
  • Own and lead weekly ebusiness report; propose improvements, liaise with Group to make necessary changes
  • Lead monthly digital cockpit for ebusiness with insights on why KPIs are evolving from one way or another with main takeaways
  • Develop monthly report for digital cockpit on how customers are exposed to pre/post purchase services (chat, customer care, etc.), events, masterclasses, exhibitions, reasons to shop in their online journey in partnership with Webmaster
  • Manage incidents and requests from markets while optimizing processes to lower volumes in collaboration with Ebusiness Manager and Ecommerce Product Manager Benchmark online experience from competitors and similar industries; analyze flow on our own flagship and propose new ways to improve experience back by data
  • Develop report on how visitors are interacting with CRC online; deep dive on the impact on calls / emails / chat from traffic
  • Build and implement checkout monitoring and onsite search optimization processes
  • Benchmark experience and conversion enablers from competition and other industries (boxing and gifting, enhanced PDPs, CLPs, etc.) 

• Local team support
  • Provide comprehensive e-business support and guidance to local markets, ensuring operational excellence and strategic alignment
  • Develop, enhance, and maintain local reporting and dashboarding tools, tailoring them to specific market needs and providing actionable insights
  • Conduct in-depth analysis and research to inform and advance our omnichannel ambitions, identifying opportunities and recommending strategic approaches
  • Collaborate with various stakeholders to gather requirements, implement solutions, and ensure the successful execution of e-business projects
  • Provide first-level technical assistance and support for e-business operations at the local level

• Change management and housekeeping
  • Across internal and external stakeholders, ignite an agile, positive, client focused and solution-oriented mindset; foster collaboration (360 meetings, etc.)
  • Embody and provoke omnichannel vision while protecting the ECOM business
  • Ensure data science folder on common is structured and up to date

WHAT ABOUT YOU ?

• You are looking for an internship as part of your studies (Master)
• You have a good understanding of project management (timelines, etc.)
• You are eager to ignite a positive and solution-oriented mindset to serve our clients
• You are known for your curiosity, enterprising spirit, meticulousness, tendency to challenge the status quo, autonomous mindset, and ownership spirit
• You are fluency in French and English
• You have experience in analytics and tools such as Google Analytics, Data Studio, Looker and SAP BI as well as Microsoft Office Suite

WHY JOINING US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. In our Swiss offices we will satisfy your wish for well-being and balance, thanks to a stimulating workplace, possibility to work remotely, flexible working hours, sustainable mobility contributions, on-site services and time to volunteer. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».

Join us! Drive your own career with Jaeger-LeCoultre!