VIP Clients Relationship Manager

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

- Assist the Store Manager in overseeing daily store operations, ensuring compliance with company policies and store management guidelines.
- Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
- Address and resolve customer issues and complaints to enhance customer satisfaction.
- Demonstrate product features and attributes, providing detailed demonstrations as needed.
- Offer advanced product information and respond to customer inquiries effectively.
- Lead day-to-day operations within a store department, ensuring smooth workflow.
- Record and process custom and special customer orders, managing ambiguous delivery expectations.
- Handle basic issue escalations promptly, providing managerial approvals when necessary.
- Design monthly schedules and assign tasks to others to prioritize high-priority tasks and improve office workflow.
- Present additional products and services during customer interactions to enhance their experience.
- Conduct customer interviews using a complex multilevel sales script to clarify requirements and assist in potential customer interviews.
- Develop new customer relationships through proactive communication, serving as the first point of contact for queries and complaints.
- Identify and recommend products or services that best meet customer needs, explaining selections and inviting purchases under standard terms.
- Participate in personal development activities, including training, coaching, and ongoing education, to stay updated on relevant technology, regulations, and industry best practices.
- Prioritize and manage own workflow to meet productivity, quality, and timeliness standards, utilizing performance management systems to enhance personal performance.
- Post-Secondary Non-Tertiary Education required.
- Sound experience and understanding of straightforward procedures or systems necessary.
- Limited managerial experience required.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Sound experience and understanding of straightforward procedures or systems.

#Richemont #WeCraftTheFuture