Assistant Boutique Manager

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
Assists the sales personnel and do not actively participate in the sales process.

HOW WILL YOU MAKE AN IMPACT?

- Demonstrate the features and attributes of the product or service, providing detailed demonstrations upon request.
- Offer advanced product and service information, addressing basic customer inquiries effectively.
- Lead daily operations within a store department, ensuring smooth workflow and task completion.
- Accurately record and process custom or special customer orders, managing ambiguous delivery expectations.
- Promptly and appropriately respond to basic issue escalations, securing managerial approvals when necessary.
- Design and manage monthly schedules, assigning tasks to others to enhance office workflow and prioritize high-priority tasks.
- Present additional products or services during interactions to benefit the customer.
- Conduct customer interviews using a complex multilevel sales script to clarify requirements, or assist in interviewing potential customers, making detailed notes to collect client requirements.
- Initiate contact with allocated customers via telephone or in person to develop new relationships, acting as the first point of contact for resolving queries and complaints.
- Identify products or services that best meet customer needs, explain selections, and invite purchases under standard terms and conditions.
- Develop personal capabilities through participation in assessment and development planning activities, formal and informal training, and coaching.
- Maintain an understanding of relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Prioritize personal workflow to meet required standards of productivity, quality, and timeliness, utilizing performance management systems to enhance personal performance.
- Post-Secondary Non-Tertiary Education required.
- Sound experience and understanding of straightforward procedures or systems necessary.
- Very limited managerial experience required.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Sound experience and understanding of straightforward procedures or systems.

#Richemont #WeCraftTheFuture