IT Operations Engineer

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

How will you make an impact?

• Provide 1st & 2nd line IT Support for local and remote Watchfinder staff
• Manage support tickets logged to the support system, triaging where appropriate
• Setup new computers & user accounts for staff
• Learn and understand the following Microsoft technologies including but not limited to – Windows 11, Entra , Intune, M365, Teams, Outlook, SharePoint, OneDrive, Defender & Auto-pilot
• Monitor, manage and troubleshoot Cisco Meraki networks]
• Liaise with third parties and suppliers
• Produce & update technical documentation for all systems (hardware and software)
• Occasional out of hours support

How will you experience success with us

• Experience of working in an IT Service Desk environment
• Experience using Microsoft products, including Windows 11, Teams and Outlook
• Ability to demonstrate technical troubleshooting skills
• Excellent organisation, time management and problem-solving skills with the ability to work to meet tight deadlines
• Excellent telephone manner and client facing experience
• Work proactively as an individual and within a team
• Take on responsibility of assigned tasks and helping others when needed
• Able to follow processes and procedures
• Committed to improving technical knowledge, including keeping up with industry trends, new technologies and best practices

Your journey with us

Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives.

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

Interview Process

Intro Call with Talent Team: An introductory call with our in-house talent team to learn more about your skills and experience in more detail.

1st Stage: Interview with our IT Operations Manager to learn more about your skills, experience, and motivation for the role at Watchfinder.

Final Stage: Face to Face interview with the IT Operations Manager and HR, plus a very basic practical assessment with the team.

Our Benefits & Incentives

As well as a competitive salary we also offer a great benefits package:

• Private healthcare and dental
• Competitive pension scheme
• Holiday scheme – Increasing annual leave
• Cycle to work scheme
• Employee Assistant programme
• Income Protection
• Life Assurance

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

To be part of this exciting journey, apply now!