Assistant Manager Retail Operations

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW YOU WILL MAKE AN IMPACT

Your Mission

The Assistant Manager, Retail Operations supports the implementation of retail initiatives and ensures the consistent application of retail policies across Cartier North America. This role works closely with boutiques, regional operations, and the Retail Operations Manager to provide day-to-day policy guidance, track actions, and support audits. The position helps reduce operational risk, maintain policy accuracy, strengthen compliance culture within the network and manage retail operations related projects.

Main accountabilities/objective of the position

Key Responsibilities

Retail Operations & Policy Execution

• Assist in the rollout, communication, and maintenance of boutique procedures and guidelines.
• Provide timely support to boutiques and field teams on compliance and retail operations questions and clarifications.
• Coordinate boutique audit logistics, documentation, and follow-up actions in partnership with the Manager.
• Lead retail operations projects in accordance with the Manager.

Monitoring & Reporting

• Manage retail operations tracking tools, databases, and reports.
• Consolidate audit findings and follow up with boutiques to ensure timely closure.
• Support the preparation of compliance KPI dashboards and presentations.

Boutique Support & Coordination

• Ensure boutiques have access to updated policies, SOPs, and compliance materials.
• Liaise with regional operations and training teams to identify needs or knowledge gaps.
• Coordinate communication with boutiques and escalate issues to the Manager when required.
• Responsible for the NSPO and centralized tools (id: Yext, etc.).

Team Support & Collaboration

• Partner with the Manager to distribute policy communications and updates.
• Support the organization of compliance-related training, meetings, and projects.
• Assist in continuous improvement initiatives to simplify and strengthen retail operations.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of audit follow-up and reporting.
• Completion of projects and assignments in line with targets and objectives.
• Completeness and accuracy of retail operations documentation and tools.
• Feedback scores from boutique and regional operations teams regarding the SLA.

Objectives and Key Results (OKRs)

• Ensure timely execution of audit follow-up tasks with >90% completion rate within deadlines.
• Maintain up-to-date compliance documentation and tools for boutiques with 100% accuracy.
• Provide policy clarifications and boutique support within defined SLAs (>95% on-time).
• Assist in delivering at least one compliance-related training or initiative per quarter.

Qualifications:

• Bachelor’s degree in business, operations, or related field preferred.
• 2–4 years of retail operations or compliance experience.
• Luxury retail experience a plus.
• Boutique experience.
• Organizational skills and attention to detail.
• Clear communication and interpersonal abilities.
• Ability to work collaboratively across teams and manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Familiarity with project management or workflow tools desirable

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $80,000 to $100,000 plus incentives. 

At Richemont, We Craft the Future!

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