Customer Service Administrator - Pelletteria Richemont Firenze
Scandicci (Province of Florence) Sales
Job description
About the role:
The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction.
HOW WILL YOU MAKE AN IMPACT?
Specifically, you will be in charge of the following activities:
· Managing customer requests through SAP Portal.
· Monitoring requests and resolving customer concerns promptly.
· Coordinating with internal teams (technicians, R&D, logistics) to ensure timely responses.
· Managing documentation and reports related to after-sales activities.
· Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
· Supporting the development of tailored solutions based on customer needs.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
· Degree in Economics, Management Engineering, or related fields.
· Previous experience in buying/logistic/e-commerce management/planning activities.
· Fluency in English (B2+); knowledge of other languages will be considered a plus.
· Excellent communication and interpersonal skills.
· Problem-solving mindset and attention to detail.
· Strong organizational skills and ability to manage different tasks.
· Good knowledge of Microsoft Excel and ERP tools (SAP or similar).
YOUR JOURNEY WITH US
You will be involved in the following interviews process:
1) Interview with Talent Acquisition Team
2) Interview with Hiring Manager
3) Interview with Function Director
WHAT WE OFFER
· Learning & Development Opportunities
· Flexible entry time
· Welfare
· Ticket Restaurant
· Company-promoted Wellbeing activities
Learn more about life at Richemont and our maisons below:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg