Commercial Performance & Operations Manager

Job description

HOW WILL YOU MAKE AN IMPACT?

·  Ensuring a constant and relevant monitoring of the commercial performance by designing, implementing, and levering the right tools & KPIs in close cooperation with boutiques, external commercial partners, commercial area managers and all departments within the company
·  Developing operational excellence and best-in-class client experience in all boutiques, including after-sales services
·  Making sure internal processes are compliant with local jurisdictions and group guidelines, and procedures are fully respected
·  Supporting the commercial director and executive committee in strategic analyses and commercial development projects. Supporting with the budget & forecasts cycles, and the related follow-ups, by updating the annual and monthly forecast based on evolutive trends and specific market evolutions & happenings
·  Directly managing a team of senior Performance, Customer Service, Trade Marketing senior managers, guiding them through short and long term business opportunities

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

·  Extensive and consolidated experience in retail management, retail project and / or retail operations management
·  Strongly analytical, highly structured, dedicated, focused and organized, with proven project management skills
·  Flexible and able to manage multiple projects simultaneously
·  Used to work pro-actively & autonomously
·  Team player with a strong ability to collaborate, your team enjoys collaborating with you thanks to your positive mindset, “hands on / can do” supportive & role model attitude
·  Able to motivate a team to reach established KPIs and expectations
·  Solid interpersonal communication skills
·  Confirmed experience in budget development, monitoring and overseeing
·  Excellent ability to delegate responsibilities while maintaining organizational control of operations, customer service and trade marketing
·  Fluent in Italian & English, French being a plus
·  Mastering Excel (mastering advanced formulas) and PowerPoint, and SAP knowledge preferred

 

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. - We value freedom, collegiality, loyalty, and solidarity. - We foster empathy, curiosity, courage, humility, and integrity. - We care for the world we live in.

 

YOUR JOURNEY WITH US

·  Apply online
·  If your profile matches our search, you will be contacted by the Talent Acquisition team for an interview. Otherwise, you will receive an email to inform you that you are not selected.
·  You will meet with the Commercial Director, the Managing Director and the HR Manager