Client Satisfaction Intern
Stage SWITZERLAND IT development
Job description
MAIN PURPOSE
Within Richemont Group Technology, Infrastructure & Operations, we are looking for a star intern to work with us on major projects and initiatives based in our Meyrin Client Satisfaction team. This internship is based in our Meyrin office starting around May 2021.
We are looking for someone who has an interest in, and enthusiasm for working in a complex environment, change management, communication and PR, development of learning modules and bringing them to life. You are able to work in a dynamic and fast-paced IT environment and be autonomous. You demonstrate strong writing skills and pay close attention to detail. Excellent time management skills will be well received as would a willingness to do whatever it takes to get the job done.
You will help the team champion the initiatives that are driven from the department, the ultimate aim being to help deliver a high quality, truly value-added service to the business users. The essentials of the position require you to be:
Thinking: Intellectual curiosity and creativity is a must.
Storytelling: Understand the elements that make a story exciting and how to highlight them in what you read in the posts and what you see on (social media) Yammer
Communication: Speak, write and edit succinctly and compellingly, ability to manipulate social media tools
Management: Meet deadlines, put out fires and multi-task. Work fast, and work well
Interpersonal: Play nice, whether it's in a team, with a team or independently
Technical: Know Word, PowerPoint, Excel and Outlook. Media development tools, video editing tools. Media databases and social tracking tools are a bonus
Detail-Oriented: Whether it’s an email, a Yammer post or report, attention to detail and a commitment to delivering clear and precise work is essential
Spark: Understand what sets you apart
Motivated : Self motivated and driven
You will report to the Client Success Manager.
KEY RESPONSIBILITIES
Research: Analyze brands using various resources
Engage: Share big ideas in brainstorm and with teams, create & animate internal workshops
Plan: Assist in event coordination and logistics (now remote meetings, learning sessions, early adopters etc)
Create: Craft written communications including “media” materials and social content, customer satisfaction surveys
Monitor: Early adopters progress, learning, adoption of new tools
Fluent in both French and English , spoken and written. Any other language will be advantageous.
Education: Minimum Bachelor Degree or equivalent.