Client Care Administrator

Job description

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Join us in our story with our legendary and globally renowned luxury brands Baume & Mercier, IWC, Chloé, Dunhill, Jaeger-LeCoultre, Officine Panerai, Piaget, Vacheron Constantin and Van Cleef & Arpels. Our team is full of passionate and driven professionals, who are experts in the field of luxury and customer management.

Take your chance to join our international Amsterdam office on the Herengracht. Write your story with us!

WE RECRUIT
A task-focused professional who is able to quickly grasp the essence of a project and take ownership of the assigned area. The main focus will be on the excellent administration in regards to warranty extension enquiries and collaboration with appropriate departments. 

The position is for 5 days per week, but flexible working hours (anywhere from 08:30 to 19:00)

KEY RESPONSIBILITIES

You will support an ongoing project integrating expanding service offerings to our clients while learning about the European client service operation.

 

Warranty Program Expert:

·  You are the main point of contact for the client and your colleagues
·  You are responsible for the warranty extension
·  You escalate warranty enquiries (if applicable)
·  You coordinate and follow-up with the appropriate department

Administrative coordination:

·  You are handling enquiries from Richemont website and directing as appropriate
·  Formatting and editing templates in SAP
·  Other administrative tasks

In short:

·  you are the European main point of contact for the back-end of an exciting on-going project
·  you will provide feedback on the project subject area
·  you take ownership of the subject area and are a resource to your local colleagues
·  you will master the tools we use
·  provide and be open to constructive input for further development of yourself, your team and our department
·  you may be asked to support in the additional operational capacity

 
YOUR PROFILE
You consider yourself technologically-fluent and a fast learner. You pay attention to detail but are able to move quickly through a body of work while maintaining accuracy. You pride yourself on your ability to work independently but remain a team player. You feel comfortable in a busy environment and are able to concentrate despite the interruption. You speak English fluently; any other languages a bonus.

 
WE OFFER
A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.

Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.

To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and full reimbursement of travel costs.

If this opportunity sounds like a good challenge to you, we would like to hear from you.