Customer Service Administrator - ION

Job description

Are you a good match?

You have proven operations/client service experience, with strong problem-solving, communication, time management and collaborative skills. You are proactive to improve efficiency, effectiveness of work and clients’ satisfaction. You are fluent in both English and Mandarin.

 

What are we expecting from you?

The Customer Service Administrator reports to the Boutique Manager and works closely with both the boutique and in-house jeweler.

You will be responsible for:

 

·  Manage the process of repair and follow-up together with the sales team – from diagnosis, answering questions from clients, cost estimation, perform repair activities or arrange with subcontractors, quality check on the repaired creations
·  Contribute to positive team spirit & actively participate in the day-to-day boutique life by developing personal knowledge (High Jewelry, Jewelry, Watchmaking and Stones (for quality purposes)), group training sessions and LMS tests to raise awareness on client service activities among the sales team
·  Ensure the workshop area is setup, well- maintained respecting the guidelines & followed the Maison standard on creations’ handling, management of spare parts.
·  Prepare reports and assist with administrative duties as required.

 

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, creativity and the drive to succeed then do not hesitate to enter the universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

 

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet Boutique Manager, Area Retail Manager and Retail Director.

Otherwise, you will receive an email to inform you that your application has not been successful.