Client Advisor, Old Bond Street

Job description

FOR THOSE WHO SEEK EXCELLENCE

Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

 

YOUR ROLE

We are seeking a passionate and dedicated Client Advisor to deliver a personalized and premium client experience. In this role, you will leverage your expertise with curiosity and humility to connect with clients and build lasting relationships. Your key contribution will be to understand and fulfil client desires and aspirations, making them feel valued and turning them into brand ambassadors. You will report to the Boutique Director, and the expected result is to cultivate client loyalty and drive brand advocacy.

 

PLAYING YOUR PART

You will be responsible for delivering an exceptional and unique in-store journey to our clients, providing a friendly and welcoming environment at every touchpoint. You will partner with the Boutique management to support and participate in both in-store and offsite events, expanding our network. Consistently and accurately capturing client data to build lasting relationships is crucial, utilizing available tools and exploring follow-up opportunities. You will strive to consistently achieve and exceed sales targets, adhering to retail guidelines at all times. Mastering the key moments of the sales ceremony, engaging customers through thoughtful questions and attentive listening to understand their needs, is essential. You will also handle negotiations and objections with confidence and ease, ensuring a positive client experience, and assist after-sales clients in accordance with Maison values.

 

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require:

·  Excellence in client service and a commitment to client satisfaction.
·  A collaborative team spirit and a proactive approach.
·  Solid experience in luxury goods retail, preferably in a department store.
·  A results-oriented mindset, thriving in a fast-paced environment.
·  Meticulous attention to detail and a strong client focus.
·  Excellent communication and interpersonal skills for engaging with an international clientele.
·  Fluency in English; proficiency in another language is a plus.
·  Flexibility regarding working hours.

 

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.  Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. 

If this fires your imagination, we welcome your application.