CDI - Directeur de flagship H/F
CDI Paris (Paris) Sales
Job description
We are currently looking for our next Store Manager in Paris where you will be contribute to the growth of Chloé.
KEY RESPONSABILITIES
A Chloé Store Manager is the first Ambassador of the maison, in charge of welcoming every guest into the chloe family.
1. A CHLOE STORE MANAGER IS A CLIENT CHAMPION
o Leads the team to initiate and develop long-term relationships with clients
o Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
o Coordinates contact campaigns and supervises use of all CRM tools
o Supervises client database, and in particular knows VIC clients of the store
o Proactivaly proposes activities to meet/exceed clients’ expectations
2. AN OMNICHANNEL BUSINESS OWNER
o Leads by example and supervises sales on the floor to improve business performance and customer service
o Ensures full engagement of the team with omnichannel services offered by the maison
o Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
o Sets up and monitors retaIL targets for boutique and per stylists
o Actively participates in commercial activities and Proactively proposes new ideas to improve business
O Is aware of local trading environment and competitors ‘activities
3. A TEAM LEADER
o organizes energizing team briefings and ensures consistently high level of motivation
o Performs individual, monthly, and yearly performance assessment with all team members
o Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
o Leads all Recruitment and induction of team and ensures successful coordination with HR department
o Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship togetherness, excellence, creativity and positive impact
4. AN OPERATIONS EXCELLENCE SUPERVISOR
o Supervises impeccable boutique environment and teams grooming at any time of the day
o Proactively liaises with operations or retail managers for repairs or to suggest improvementsin operations, processes or more globally on boutique environment
o Ensures implementation of all guidelines related to store, BOH management and sustainability
o Manages payroll, expenses and stock management
o Oversees compliance of established Richemont policies and standards
EXPECTED PROFILE
We are looking for someone with similar experience in luxuary retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, team player, strong experience with CRM tools and clienteling, and have a good strategic vision of a business' problematics. This position requires to be comfortable in speaking english.