Operations Executive

Job description

MAIN PURPOSE

The Operations Executive will support both the Retail Performance & Training Manager (70%) and Business Performance & Operations Manager (30%) to uphold boutique brand image across SEAO, ensuring boutique operations and processes are implemented and consistent across the region, with focus on retail & retail partners.

 

KEY RESPONSIBILITIES

·  Ensure the boutique operations, retail procedures and guidelines are in accordance and compliant across the SEAO Internal and Retail Partners’ boutiques.
·  Drives the actions, initiatives, and solutions to constantly improve the boutique operations and performance in close collaboration with all the relevant departments and boutiques.

 

Retail Operations

·  Play an active role in engaging the retail teams across the region to drive results, improved communications and client focus
·  Coordinate with various stake holders to cascade consistent communications, and operational standards (ie. Mystery Shopping, Retail Guidelines, Audit, Shared drive)
·  Maintain updated information of the network details, operational hours, headcount
·  Support the induction check list roll out for new joiners, and ensure handover list for any leavers
·  Support Boutique efficiency and communication (ie daily briefing, BOH, stock) by sharing best practice across the region
·  Work closely with commercial and boutique team to ensure the overall store budget (clienteling, gifting, etc) is tracked
·  Support the implementation and follow up of all retail operations projects and tools
·  Ensure consistency for roll out of all retail / brand tools (e.g. name cards, uniforms)

 

Retail Performance

·  Support on the monitoring and analysing of key performance indicators to identify areas for improvement
·  Prepare regular reports on KPIs and provide insights from the data for strategic decisions making
·  Share best practices with a regular communication to all Retail stores + Retail Partners (when appropriate)
·  Assist the manager on developing access and understanding of KPIs and reporting across the teams to support the BMs on analytical data for planning
·  Share existing performance tracking data and tools, and improve/develop new ones where needed
·  Coordinate with BMs on their action plans and track progress
·  Build ad hoc strategic reports for management, i.e. tracking retail staff performance in RT

 

Commercial Support and Logistics

·  Ensure objectives are 100% met together with Commercial Team and followed up with local commercial teams on Retailization and PAMGuard
·  Process stock requests and replenishment to BTQ
·  Generate monthly reports on regional performance (model stock, auto-replenishment, booster ordering, inventory, SOSI etc)
·  Assist in preparation for business review, market visits and events
·  Prepare price list and develop communication tools for commercial team
·  Coordinate shipment, deliveries and request with logistics and warehouse team
·  Support logistics processes for key events (transfers, returns, carnets)

 

Inventory Management

·  Follow up and process stock requests and replenishment to HQ
·  Process orders and ensure ODNs created are processed and cut offs/ETAs met
·  Assist in stock rebalancing movement within the region
·  Manage and maintain accessories stock inventory on local level
·  Follow up retailer/sub-platforms enquiries and orders on accessories
·  Coordinating with HQ and supplier on replenishment and deliveries

 

JOB REQUIREMENTS

·  Minimum 3 years of experience in a similar role
·  Bachelor’s degree in business, retail management or equivalent
·  Excellent organisation skills and structured work approach. One who is detail oriented and can multi-task, including planning, executing and reviewing in a timely manner
·  Ability to evaluate sales trends and clients’ behaviour to optimise store layouts and displays.
·  Is a team player, self-motivated and agile with ability to work autonomously
·  Strong interpersonal skills
·  Mature, self-motivated, outgoing, and able to work independently and under pressure
·  Demonstrates agility, maintaining an energetic and positive attitude
·  Highly proficient in computer skills including Word and Excel a must
·  SAP experience a plus