Cartier_ Sr. High Jewellery Manager

Job description

POSITION SUMMARY

The High Jewellery manager leads the High-End business activity in High Jewelry, Fine Watch Making, and Fine Jewelry Watch, Tradition and Special Orders in the local market for Taiwan. This role involves a 360-degree approach and interaction with key stakeholders for clients, sales, talent, stock, and training. The Head of Local High Jewellery is also the ambassador of the High-End business, embodying and conveying the Cartier difference. This role aims to increase the High-End business trend in Boutiques and events all year long and to grow the customer base by nurturing relationships with existing clients and recruiting new ones.

 

ASPIRATION

The High Jewellery manager is committed to the coaching, development, and grooming of the High-End communities across all Boutiques and WS partners.

 

 

RESPONSIBILITIES

 

Strategy & Expertise

·  Serve as the High-End expert, contributing to the development and implementation of the High-End business strategy & yearly action plan.
·  Provide all High-End business stakeholders with insightful feedback across all activities: marketing, merchandising, training, communication, retail, events.
·  Serve as the High-End contact window locally and regionally.

 

Sales

·  Achieve steady growth by leveraging client networking and attracting/grooming High-End sales talent.
·  Elevate the profile of events with a more premium client base with a higher purchasing track record.
·  Manage discount robustly to protect business margin.
·  Manage strict respect of commercial rules
·  Manage deployment of network strategy for HE
·  Act as a solution provider: Actively involved in problem-solving in potentially difficult transactions or challenging client situations.
·  Coordinate 360 approach action with Clients/ MARCOM / L&D / HE REGION  to support business

 

Clients

·  Nurture the relationship with VIP clients to ensure long-term loyalty with the highest level of brand engagement and client treatment.
·  Manage and optimize the yearly budget allocated for customer treatment in collaboration with CRS team.
·  Strategically plan and actively manage the client customer profiles database with insights on the path to growth and sources of business in collaboration with CRS team.

 

Expertise

·  Convey the Cartier difference: heritage and legacy, savoir-faire, style and allure, art and culture.
·  Demonstrate and share expertise on High-End product categories.
·  Demonstrate appetency to digital tools.
·  Orchestrate local HE event.

 

People Development

·  Connect international, regional, and local training teams with local territorial needs to develop appropriate contents & modules.
·  Groom HJ Sales community and mentor or coach high-performing High-End SAs in their individual development plan.
·  Develop their office team and strengthen interaction within different channels directors within commercial team.

 

 

Forecast & Model Stock

·  Guide their merchandising team on defining High-End Model Stock by Boutique.
·  Work with Visual Merchandising to ensure appropriate level of High-End display in each Boutique, especially High-End boutiques.
·  Share feedback on High-End Model stock including best sellers, slow movers, and recommendation on stock rotation and event assortments.

 

After Sales Service

·  Ensure the highest service standard on orders and deliveries.
·  Follow up High-End special requests with Merchandising Manager.
·  Assist in difficult complaint cases for High-Profile VIP clients.
·  Ensure proper follow up by SAs on after-sales client engagement.