[피아제] Boutique Manager_갤러리아

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

YOUR MISSION:
Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

- Assist the Store Manager in overseeing daily store operations, ensuring compliance with company policies and store management guidelines.
- Manage staffing issues, including planning shifts and rotas, to ensure optimal coverage and efficiency.
- Address customer issues and complaints promptly to enhance customer satisfaction and improve service quality.
- Lead a team of demo specialists to showcase the most valuable features and attributes of products/services, maximizing customer engagement during demonstrations.
- Ensure consistent delivery of product/service information by the team, adhering to predefined messaging and positioning.
- Oversee the day-to-day operations of a small to medium-sized store, including front end, back end, and sales floor, to achieve sales performance goals.
- Supervise teams responsible for recording and processing customer orders, ensuring accuracy and efficiency.
- Aggregate and analyze customer issues to develop effective response strategies.
- Develop and implement short- to medium-term work schedules, approving overtime or additional resources as needed to meet commitments.
- Identify opportunities to cross-sell additional products/services during customer interactions.
- Set clear objectives for sales calls or meetings, using standard materials to present to customers and asking relevant questions to gauge interest and address information gaps.
- Develop and execute a customer contact plan to communicate product launches and engage potential customers in sales campaigns, building new relationships.
- Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
- Use personal expertise to recommend products or services that best meet customer needs, explaining selections and inviting purchases under standard terms.
- Participate in assessment and development planning activities, formal and informal training, and coaching to enhance personal capabilities and maintain professional accreditation.
- Stay informed about relevant technology, external regulations, and industry best practices through ongoing education, conferences, and specialist media.
- Utilize performance management systems to improve personal performance or monitor team performance, allocate work, review completion, and take corrective action to ensure timeliness and quality.
- Contribute to formal individual performance management and appraisal processes.
- Required qualifications include short-cycle tertiary education and experience in managing people and resources to achieve specific results within limited timeframes.
- Demonstrated ability to handle a majority of situations and provide guidance to others is essential.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Short-Cycle Tertiary Education
Experience enables job holder to deal with the majority of situations and to advise others.