Boutique Manager 專賣店經理 (Taipei 101)

Job description

MAIN PURPOSE

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. This manager also needs to be responsible for team management and development with outstanding leadership skills.

KEY RESPONSIBILITIES

Key Responsibility 1 - Management

·  Ensure smooth operation of the boutique
·  Ensure maintenance the boutique in perfect condition
·  Ensure the development of key role in each boutique
·  Manage effectively employee turnover
·  Responsible for the overall training and development and performance management of Sales Associates
·  Recruit, train, evaluate and coach store employees

Key Responsibility 2 - Sales

·  Achieve or surpass monthly and yearly sales targets
·  Achieve overall gross margin targets
·  Discount Control and monitoring
·  Optimize profitability
·  Analyze store performance and propose actions needed

Key Responsibility 3 - CRM

·  Treat the customer according to brand's standards
·  Build a strong customer relationship and loyalty
·  Develop customer database, convert into sales transaction and retain the customer for future transactions
·  Accompany customers for VIP incentive trips / SIHH / other events

Key Responsibility 4 -  Service

·  Implement brand's service strategy
·  • Handle all customer's enquiries and complaints in a proper manner
·  • Ensure the employees provide outstanding customer service

Key Responsibility 5 - Stock Management/ Products:

·  Ensure adequate and complete assortments at the boutique
·  Anticipate product needs
·  Negotiate special products with customers and follow-up with management

Key Responsibility 6 - Promotion

·  Propose and initiate promotional activities
·  Implement promotions and CRM activities
·  Works closely with PR & Comm Manager on promotional program and implementation