Assistant Boutique Manager - Cartier, Vancouver

Job description

Cartier, l'artisan des passions.

As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager/Director to develop and optimize the boutique performance and profitability by supporting and developing the boutique team, ensuring excellence in boutique operations and client service.

 

Key Responsibilities:

 

Team Management & People Development

·  Under the supervision of the Boutique Manager, partner to design the optimum organization by recruiting the right profiles and ensure proactivity of building a talent pipeline.
·  Motivate, develop and coach Boutique staff on a day-to-day basis, with regards to selling Cartier products, providing exceptional client service, in partnership with L&D Coach.
·  Responsible for the integration and training of new comers.

Boutique Performance & Sales Achievement

·  Assist the Boutique Manager in developing boutique personnel performance goals.  Review the competencies and environment to define action plans to achieve Maison, Boutique and category sales targets.
·  Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets.
·  Lead the implementation of action plans.

Client Relationship & Portfolio Development

·  Provide the highest levels of client service to support the growth of sales.
·  Partner with team members to successfully resolve escalated client issues/concerns.
·  Assists the Boutique Manager to implement and monitor the ROI of CRM programs and actions.
·  Act as an ambassador of the Maison and support the Boutique Manager in building direct contact with VIP clients.

Boutique Operations & Administration

·  Is responsible for ensuring adherence to all Maison and Group policies and procedures, for the team and self.
·  Is responsible for the back office and administration of the boutique including but not limited to: assist in the management of optimal levels of inventories / model stock; oversees boutique expenses; ensures the execution and delivery of boutique reports.
·  Responsible for ensuring optimum boutique maintenance that reflects the brand standards, partnering with the Retail Corporate team as needed.

 

Your Profile: 

 

·  Bachelor’s degree preferred
·  Minimum of three years prior luxury sales and/or supervisor experience is required.
·  Experience with PR events and ability to network is required.
·  Computer proficiency with Word, Excel is required.      
·  Additional language skills a plus.
·  Ability to motivate, cultivate and develop a sales team.
·  Excellent interpersonal, communication, organizational and problem solving skills are required

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