Sea Import Supervisor - FCL

Job description

Sea Import Supervisor - FCL

Your Role

The purpose of the Sea Import Supervisor is to assist the Sea Import Manager in leading the sea freight department in all operational disciplines, regulatory compliance, productivity through optimized processes and workload distribution. The role will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. Assume full responsibility for any operational activities for existing and new ocean import business. Required to perform a variety of duties as outlined in Operational Procedures in support of the organization’s/branch’s /divisional activities.

Your Responsibilities

•    Client contact, ensure quality service is provided to customer
•    Ensures prompt and accurate, booking, documentation and invoicing;
•    Problem identification/ resolution, immediate reporting to manager, divisional manager or branch
•    Maintain lines of communication with clients, vendors and international operations contacts,
•    Work in accordance with QSHE working instructions and procedures
•    Additional responsibilities may be given in accordance with supporting a specific department/division and/or employee may be tasked with specific, individualized assignments.
•    Support the business implementation on operational level to meet customer expectations
•    Assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions
•    Manage the movement of customer cargo out of the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes
•    Evaluate existing process, procedures and working environments  to improve and advance the service level to the customer, profitability of the corporation, and well-being of fellow staff members
•    Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on Sea Freight Forwarding concerns
•    Evaluate staff performance on a regular basis and annually through the Performance Review process
•    Hold regular (at least once per month) meetings with the department staff which should be documented (minutes of meeting)
•    Monitor workload and adjust, if necessary
•    Monitor timely responses to external/internal customers and other K+N offices
•    Through spot check insure files have accurate documentation (Customs, compliance, operation, and accounting)
•    Assure complete billing of files in accordance with corporate KPI
•    Review accuracy of Customer Profiles and rate structure
•    Visit customers whenever required to improve communication and service
•    Monitor vendors’ compliance with service standards and requirements as per contract terms
•    Maintain a continuous improvement process to increase efficiencies and improve performance to customers: Ensure personnel are trained, technically competent and well informed of changes in customer service requirements and regulatory matters; Increase competency level of all ocean freight personnel to ensure quality, compliance and outstanding service
•    Provide training and education to team members and collaborate with other supervisors/managers of the department staff by initiating cross-training
•    Responsible for FSL transactions including correct GP reporting and decision taking on closing, accrual and defer status
•    Any other task, as required

Your Skills and Experiences

•    Minimum of 5 years industry experience
•    Thorough knowledge and understanding of sea freight product / environment
•    Customer focused
•    Decision making capabilities
•    Ability to work in a  diverse environment and culture
•    Network and relationship building both with external and internal customers
•    Good communication and interpersonal skills
•    Organization Skills
•    Good Analytical skills
•    Self-starter, disciplined with leadership and motivational abilities
•    Proficient in MS Office products/ fully computer literate

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.