Customer Service Representative 3rd shift

Job description

The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.

Your Role

The Customer Service Representative (CSR) is Kuehne & Nagel’s primary contact for any customer. The CSR is responsible for intercepting EDI orders, keying orders in to system, conducting follow up phone calls to requestors. The CSR is responsible for all communication between the various departments within KN and its customers and, therefore must exercise the highest quality of phone etiquette.

Your Responsibilities

• Requires a high degree of quantifiable and qualifiable results with regard to accurate, complete, and timely response to internal and external DC’s reporting.
• Basic computer and math skills
• Must be able to work in cold chain environment
• Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
•  Compiles, sorts and verifies accuracy of data to be entered. 
• Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone. 
• Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts other than primary.

Your Skills and Experiences

Knowledge of:

• WMS system management
• Minimum of 2 years’ experience in customer service.

Skills and/or Experience:

• Ability to successfully communicate – both verbal and written
• Intermediate skills in MS Word and Excel
• AS400 Manhattan experience or any WMS experience helpful
• Proficient Data Entry Skills
• Ability to follow through and provide excellent customer service
• Ability to efficiently solve problems
• Ability to establish priorities and accomplish multiple tasks
• Must be organized

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.","industry":"Logistics","datePosted":"2020-12-09T00:00:00.000Z