Installer Trainee, Customer Delivery Hub

Job description

Job Type

Customer Service

Location

Southampton - South Central

Partnership Level

9

Closing Date

01/12/2024

Vacancy Type

Permanent

Salary

£27,200.00 - £33,900.00 Annual

Salary Frequency

Annual

Hours of Work

41 Hours per week over 4 days on a rotational basis. Monday to Saturday 06:00 to 17:00.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance: 

Role: CDH (Customer Delivery Hub) Installer Trainee

Position: Permanent

Hours: 41 Per Week.

Working 4 out of 6 days Monday to Saturday: 06:00-17:00

Salary: Starting rate of £12.25 per hour (£26,207 to £32,000 per annum)

Our installers enjoy 3 days off each week to maintain a healthy work/life balance and overtime is offered when required so there is potential to top up earnings. 

Due to the nature of this role, we require all applicants to be over 18 to apply

Please note: Interviews will be conducted on site, in person. 

About the role: 

Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Driver Installer Trainee, you will be one of our qualified drivers with full pay. You will embark on the John Lewis & Partners Installer accreditation to become a fully qualified Customer Delivery Driver Installer. You will work closely with your people manager and one of our Installers to ensure you reach your full potential during the training program.

As a John Lewis & Partners Customer Delivery Driver Installer Trainee your typical day may involve:

· 
Using your local knowledge to plan your schedule for the day

· 
Handling a complex installation in a customer home

· 
Taking part in a Forum to help shape the future direction of your department

Required Experience, Skills & Qualifications: 

· 
(UK) Manual C1 driving licence

· 
DCPC (Drivers Qualification Card)

· 
Tachograph Card

· 
Previous experience driving a 7.5 tonne vehicle  

· 
Previous experience in a customer facing role

· 
Strong verbal communication skills both over the phone and face to face

· 
Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two man items such as sofas, white goods, sports equipment, furniture, beds, and mattresses etc... ).

· 
Basic understanding of technology

Desirable Experience, Skills & Qualifications: 

· 
Installation and disconnection of white goods

· 
TV installations

· 
Assembly of flat pack

We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include:

· 
Once you’ve been with us for three months, you’ll get Partnership discount in store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

· 
Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena

· 
Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

· 
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

And much more! Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/

If you would like to view the job outline for this role please see attached our job outline.

For internal use only: 

Duties and Responsibilities

At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience in the delivery and installation of our fantastic products.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/