E-Commerce Category Growth Lead

Job description

Job Type

Digital

Location

London - Pimlico

Partnership Level

5

Closing Date

01/12/2024

Vacancy Type

Permanent

Salary

£70,900.00 - £108,300.00 Annual

Salary Frequency

Annual

Hours of Work

35

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

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We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The E-Commerce Growth team aims for around 2 days a week in the office to connect, usually a Wednesday & Thursday. The role is based at our London Central Offices in Pimlico. 

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The salary range for this role is set at £70,900.00 - £108,300.00

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This is a permanent position

About the role

Become an E-commerce Category Growth Lead at John Lewis! Lead and grow our online presence in Fashion, Home, Technology & Beauty.

This leadership role is responsible for planning, forecasting and delivering the E-Commerce sales and profit vs budget overall for Commercial Categories. This will be achieved by drawing insights from business performance data to inform key stakeholders in the identification and prioritisation of growth opportunities, supporting the strategic direction and planning of the Categories.

In this role, you will lead and develop your E-Commerce Category Growth team, setting the strategic direction and outlining what your categories need to grow, influencing stakeholders to deliver commercial targets and working with teams in Commercial, Customer, Content & Operations and Optimisation & Product to deliver these actions.

You will use your functional knowledge, providing insight that enables you to influence improved decision-making and prioritisation across Commercial, Digital and Customer teams. You will lead the team to monitor performance and external benchmarks for you to ensure risks/opportunities are highlighted to stakeholders to improve assortment breadth/price, on-site/app customer journeys or marketing tactic channel activity. You will use your commercial acumen and customer centricity to maximise E-Commerce sales and profit, using data to drive customer satisfaction and site metric optimisation (conversion, traffic and average order value) with stakeholder teams across Customer and Category Proposition Groups.

Key responsibilities:

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Influence where to focus, identify, articulate, and prioritise the biggest growth opportunities for the Category Product Groups.

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Propose how we prioritise requirements and actions, including between category-specific opportunities, and between commercial strategy and digital enablement opportunities, and how these are progressed and delivered via other teams.

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Lead and develop a team of category growth managers to create impactful results and the cultural conditions that enable talent to develop and thrive

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Develop and execute the E-Commerce trading Category Growth strategy aligned with overall business goals

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Shares expert and insightful analysis of Category performance data to drive E-Commerce trading actions

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Aggregates end-to-end site customer behaviour analysis across funnel steps, campaigns, traffic type & content to maximise channel performance and inform customer journey improvements.

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Constantly reviews external market benchmarks to share recommendations and inform category assortment development and site customer journey development

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Influences and informs categories around assortment range, price & availability using site performance data to highlight risks/opps.

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Oversees and validates high-quality trading insight, commentary and site metric forecasting

Internal Partners - you can view a copy of the full job outline here: eCommerce & Digital Category Lead

Essential skills you’ll need 

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E-Commerce experience - understands how to influence conversion, traffic and AOV through multiple digital and trading functions.

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Highly numerate and strong data-analysis orientation. Comfortable with interpreting complex data from multiple sources to provide clear recommendations and converting into insight, action, sizing and prioritisation

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Experience presenting and working closely with senior stakeholders on managing and driving performance and levers/actions to improve in immediate and longer term.

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Experience of leading in a fast moving and challenging organisational environment requiring constant reprioritisation and decision making.

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People Management - coaching, man management, stakeholder management, matrix management.

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Strong influencing skills and ability to Influence B&M around availability, price, and a detailed understanding of conversion funnel dynamics. Ability to build strong Stakeholder relationships

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Strong and highly collaborative team player able to work in matrix management both with E-Commerce (influencing operations, site effectiveness, product) as well as broader functions

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Strong strategic thinking and problem-solving skills, with ability to translate marketing insights and customer feedback into actionable plans

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Strong verbal, written and presentation skills to articulate a vision for change and evidence of keeping stakeholders engaged and informed at all levels.

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Strong commercial acumen.

Benefits of the Partnership and the role 

- Hybrid Working. 

️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).

⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

-  Simple cycle to work support scheme

- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

- Health Care cover 

- Car allowance  

-  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/

Next Steps 

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The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

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Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage interview.

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You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

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Please note, we occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

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Thanks for your patience in the meantime and for showing an interest in joining the John Lewis Partnership. 

For internal use only: 

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/