Loyalty Offers Senior Manager

Job description

Job Type

Comms & Marketing

Location

London - Pimlico

Partnership Level

6

Closing Date

05/12/2024

Vacancy Type

Permanent

Salary

£53,000.00 - £85,000.00 Annual

Salary Frequency

Annual

Hours of Work

35

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

· 
Expected salary - £53,000- £70,000

· 
Contract type - We have 2 Permanent opportunities available. 1 Waitrose, 1 John Lewis. 

· 
Working pattern/flexible working - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The loyalty team aim for around 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. 

· 
Location - This role is based at our London Head Office campus (John Lewis) or Bracknell Campus (Waitrose). Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role.

About the role:

Loyalty is a key part of the business strategy across JLP and is a priority for the Partnership. You’ll be part of a team shaping and delivering Loyalty transformation. We are proactively recruiting for 2 Loyalty Offers Senior Managers (known internally as Offer Operations Senior Managers), who will lead the Loyalty Offers plan and operation for John Lewis/ Waitrose.

As an Loyalty Offers Senior Manager, you will work closely with the Operations lead, Commercial & Planning Manager, Waitrose/ John Lewis Loyalty and Pan Partnership Loyalty product/ platform teams to support delivery on the transformation plan and champion improvements around offers. This role will be

working in a fast-paced, transformation environment so having the ability to adapt to changing business priorities is important. An ability to navigate the business and engage teams to get things done will also be important to your success in this role.

Your team will be the centre of excellence on delivering customer offers, championing improvements to the operational systems and process, providing an air traffic control for loyalty customer offers, sharing knowledge on how to enhance customer redemption and participation in offers and work

closely with our 3rd party partners who own components of the offer operational process.

Key responsibilities: 

· 
Work closely with Loyalty Proposition, Loyalty Commercial & Planning, Pan Partnership Loyalty team to shape the offers programme for customers

· 
Lead operational delivery of all loyalty offers (new and existing) within Waitrose, John Lewis, Pan Partnership. 

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Own in year plans for offers, within a given budget, allowing for longer term offer strategy and new capability being delivered.

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Ensure all new offer operational processes or changes to existing ones have been identified, created and in place for any launch and then operate in BAU

· 
Share experience and knowledge with wider teams to ensure best offer pool, with the best targeting and allocation to improve redemption and participation

· 
Own end to end process for offers.  This includes defining the offer pool, defining customer targeting and allocation criteria, working within an allocated budget and understanding success of those offers. 

Essential skills you’ll need: 

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Significant experience working in the Loyalty or CRM offers environment, with a strong working knowledge of data & targeting and offer operations.

· 
Experience of managing teams and working collaboratively 

· 
Significant experience and understanding of deployment of retail loyalty operations

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Strong experience working in a customer data environment, with knowledge of relevant legal and privacy aspects.

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Confident working in a high pressure, challenging environment with high accountability 

· 
Experience of managing and allocating budgets and resource

Desirable skills you’ll have:

· 
A systems thinker who can tackle complex problem solving and understand impacts within a complex retail organisation

· 
Proven complex transformation experience across different business units and capabilities

Benefits of the Partnership and the role: 

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  - Hybrid Working. 

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️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is pro-rated for part time hours).

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⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

· 
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

· 
- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

· 
-  Simple cycle to work support scheme

· 
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

· 
- Health Care cover 

· 
-  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/   

Next Steps:  

· 
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

· 
Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview.

· 
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

· 
Thanks for your patience in the meantime and for showing an interest in joining JLP. 

· 
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

· 
Please note due to the festive period that our screening/ feedback times may be longer than usual.

You can view a copy of the full job outline here (internal only) Offer Operations Senior Manager.pdf

For internal use only: 

 

 

 

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/