Ecommerce Content Manager

Job description

Job Type

Digital

Location

London - Pimlico

Partnership Level

6

Closing Date

04/12/2024

Vacancy Type

Permanent

Salary

£53,000.00 - £85,000.00 Annual

Salary Frequency

Annual

Hours of Work

35

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

· 
Expected Salary - £53,000 - £55,000 (dependant on experience)

· 
Contract type - This position is a Permanent contract

· 
Working pattern/flexible working - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Ecommerce team aim for around 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. 

· 
Location - This role is based at our London Head Office campus in Pimlico. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role. 

About the role:

 You will be an experienced commercial and customer-focused individual with knowledge of operating in an eCommerce trading environment with experience of people management and influencing internal stakeholders. 

You are responsible for content onsite, managing and optimising site effectiveness across end to end customer journeys. You are responsible for measuring the performance of content and site activation, ensuring continuous improvement and optimisation of existing and future activations. You are responsible for onsite improvements to improve conversion rates through curating content accurately and effectively. 

You are responsible for the planning the delivery of the eCommerce execution and the actual execution of the customer and trading plan, campaigns and category priorities.   

Key responsibilities: 

You will work closely with the Category and Brand Growth teams to understand the strategy, trading priorities and growth levers, ultimately supporting delivery of these. You will be experienced in effective, data led prioritisation and managing competing demands.

You work with and effectively influence stakeholders across Customer & Trading teams to maximise trading performance. 

You will work closely with:

· 
Category & Brand Growth Teams

· 
Creative & Web Publishing

· 
Digital Marketing / CRM

· 
Trade Marketing

· 
Trade Planning & Optimisation/PLO

· 
Product / CX

What will you be doing?

· 
Managing all content on site. Optimal curation and management of on-site customer journeys for homepage, area / category web pages across devices

· 
Managing site effectiveness across end to end customer journeys, for example navigation & filters, boosting, curations, category landing pages

· 
Planning & Execution of customer plan, campaigns and category priorities

· 
Interventions / activities to ensure trading priorities, marketing tactics & onsite conversion meet commercial targets

· 
Optimisation of content on site and site effectiveness, using content analytics and data sources

· 
Stakeholder management with Customer & Category Growth Teams

· 
Prioritisation of content on site 

· 
Approving content for going on site

· 
Delivering eCommerce Supplier Funding target

· 
Content Personalisation

· 
People Management

· 
Prioritisation of Content 

· 
Site Effectiveness Focuses

Essential skills you’ll need: 

· 
eCommerce experience - understands how to influence conversion, traffic and AOV through multiple digital and trading functions.

· 
Numerate and strong data-analysis orientation

· 
Strong commercial acumen.

· 
Line Management

· 
Influencing skills. Ability to build strong Stakeholder relationships

· 
Content & Site Effectiveness - activating campaigns and customer / trading priorities, customer journey improvements 

· 
Content Optimisation 

Desirable skills you’ll have:

· 
Using Content Management Systems 

· 
Adobe Analytics Proficiency

Benefits of the Partnership and the role: 

· 
  - Hybrid Working. 

· 
️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is pro-rated for part time hours).

· 
⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

· 
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

· 
- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

· 
-  Simple cycle to work support scheme

· 
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

· 
- Health Care cover  

· 
-  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/  

Next Steps:  

· 
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

· 
Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview (wk comm 16th December 2024). This will be an individual interview, in which you will be assessed against our Partnership Behaviours and your technical ability to perform in this role. You will also receive a task ahead of time, which you will present to the team during your interview.

· 
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

· 
Thanks for your patience in the meantime and for showing an interest in joining JLP. 

· 
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

You can view a copy of the full job outline here (internal only)

For internal use only: 

 

 

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/