Team Leader - Reservation

Job description

Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way. Andaz means "personal style" in Hindi. Andaz Doha means, five-star creative luxury in the heart of Doha, expressed through local experiences, art & design, and picture-perfect drinking and dining, in a playful environment. Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests’ creativity and inspiring them to express their unique style and passions.

Duties and responsibilities related to the Team Leader - Reservation role:

· Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
· Manage guest complaints/issues and ensure resolutions to all inquiries
· Practice good customer relations and attend to customer complaints / queries satisfactorily
· Monitor daily performance of reservations team members to ensure tasks are completed
· Supervise and assist reservation team

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management.
·  Minimum 2 years of work experience in Hotel operations.
·  Good problem-solving, administrative, and interpersonal skills are a must.