Training & Development Manager – Inclusive Collection EAME

Job description

We open doors.

At Hyatt, there’s a home for every stage of your career.

We nurture curiosity, helping you to learn new skills that support your personal and professional development. Chart your own journey by venturing into new roles, different brands and international opportunities. Here, doors are meant to be opened and horizons expanded.

Your role

We are looking for a Training & Development Manager to lead the training and development function focusing on Inclusive Collection hotels and regional offices in EAME.

As the Training & Development Manager, you will foster a strong sense of belonging at Hyatt through impactful onboarding and training. You will ensure colleagues receive the necessary training to excel in their current roles and prepare for future opportunities (service and functional skills). You will also serve as a trusted advisor to the Inclusive Collection leadership, supporting the EAME region in achieving strategic business priorities.

This role is based in Palma de Mallorca (hybrid, minimum 3 days in the office) and will report to the Director of Training & Development EAME (based in Zurich). Periodic travel (20%) will be required.

Your Key Responsibilities

· Training Strategy and Implementation
· Adapt and execute the global training framework across all Inclusive Collection hotels and offices in the EAME region.
· Roll out global and regional training programs tailored to the region's needs.
· Training Needs Analysis
· Conduct comprehensive training needs assessments in collaboration with Hotel Operations and Commercial teams.
· Content Development and Partnerships
· Manage training resources by leveraging internal capabilities and external partnerships (“Buy, Build, Borrow” approach).
· Design and customize training content to meet regional and property-specific requirements.
· Trainer Network Management
· Build and maintain a community of skilled trainers to ensure the consistent and high-quality delivery of programs across Inclusive Collection hotels.
· Program Delivery and Facilitation
· Enable hotels to deliver relevant training programs (identify internal facilitators, provide training, tools, materials and ensure quality).
· Deliver training programs and facilitate workshops for various audiences, mostly office colleagues.
· Impact Assessment
· Measure the effectiveness of training programs by evaluating their impact on business performance and employee development.
· Administration and Budgeting
· Oversee training logistics, administration, and budget management.
· Manage relationships with government agencies (e.g., Fundae) to maximize available resources.
· Regional Collaboration
· Actively contribute to the regional training community and support the development and execution of the broader EAME training strategy.

Desired profile

Qualifications :

Your Qualifications & Experiences

·  Min 2 years of experience in managing L&D function.
·  Communication : Exceptional ability to engage stakeholders and build enthusiasm for training initiatives.
·  Facilitation : Strong workshop facilitation skills with excellent listening and questioning abilities.
·  Execution : Results-driven with a demonstrated ability to take initiatives from conception to successful completion.
·  Collaboration : Proven ability to foster cross-functional partnerships and break down silos.
·  Languages : Fluency in English and Spanish is essential; knowledge of Portuguese, Greek, or Bulgarian is a plus.
·  Industry Experience : Hospitality experience is preferred but not required.

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:

·  Long term career growth opportunities
·  A motivated and connected team
·  12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
·  And a company that truly cares

Discover what’s next. We look forward to hearing and learning from you.