Team Leader - Concierge, Park Hyatt Kuala Lumpur

Job description

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Concierge is responsible for assisting in the daily operations of the Concierge department, ensuring that guests receive exceptional service and personalised assistance throughout their stay.

Desired profile

Qualifications :

·  Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
·  Ideally with a university degree/diploma in Hospitality or Tourism management.
·  Minimum of 3-5 years of experience as a Guest Service Officer or 1-2 years of experience as a Team Leader within luxury hotels is preferred.
·  Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
·  Excellent communication and interpersonal skills, strong organizational, multitasking and problem-solving abilities.
·  Proficiency in Microsoft Office Suite (Excel, Word).