Spa & Wellness Operations Manager

Job description

At Miraval The Red Sea , wellness is more than a service—it’s a philosophy. We are looking for an experienced and strategic Spa & Wellness Operations Manager to oversee the daily functioning and experience delivery across our Spa, Serenity Center, Body Mindfulness Center, and Aquatic Center. This role is central to maintaining the excellence and consistency of our guest offerings, while driving operational efficiency and financial performance.

About the Role:
You will play a pivotal part in ensuring operational readiness, team development, and high-impact guest experiences across multiple wellness venues. With a focus on excellence, mindfulness, and collaboration, your role will influence every touchpoint of the guest journey—from personalized scheduling to premium services and cross-functional coordination.

Key Responsibilities

1. Operational Execution

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Manage daily activities across all wellness venues ensuring readiness, safety, and exceptional guest experiences

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Supervise the Spa Manager, Fitness & Recreation Manager, Serenity Center Manager, Experience Planning team, Head of Scheduling, and Operations Coordinators

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Oversee shift transitions, staff allocation, and service readiness

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Conduct walkthroughs to ensure alignment with Miraval brand standards and local regulations

2. Financial Oversight & Strategy

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Monitor departmental budgets, control costs, and drive profitability

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Track and forecast KPIs, business trends, and performance metrics

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Guide upselling and cross-selling strategies within the wellness portfolio

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Maximize space and service offerings to increase revenue

3. Guest Experience & Quality

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Ensure consistency and excellence across the guest wellness journey

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Review and act on feedback; lead guest recovery as needed

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Coordinate with Front Office and Experience Planning for seamless handovers and communication

4. Team Development & Performance

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Lead recruitment, onboarding, training, and performance evaluations

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Foster growth and succession planning through coaching and skills development

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Promote a collaborative, wellness-driven work culture

5. Programming & Experience Design

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Partner with the Integrative Well-being Manager to curate and evolve experiences

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Oversee seasonal programming, guest journeys, and innovation in offerings

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Monitor program effectiveness via guest feedback and engagement

6. Safety & Compliance

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Ensure full adherence to health, hygiene, and safety regulations

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Conduct facility inspections and coordinate with Engineering for maintenance

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Train team members on safety procedures and emergency protocols

7. Systems & Administration

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Oversee wellness-related procurement, inventory, and reporting

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Utilize spa systems (e.g., Book4Time) for scheduling and productivity tracking

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Ensure accurate record keeping and reporting in coordination with Finance

8. Cross-Department Collaboration

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Collaborate with all departments to support unified guest experiences

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Represent Wellness operations in resort initiatives and leadership meetings

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Communicate operational updates and align with the broader resort team

Desired profile

Qualifications :

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Bachelor’s degree in Hospitality, Wellness Leadership, or a related field

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Minimum 5 years’ experience in luxury spa and wellness operations, including 3+ years in a leadership role

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Strong expertise in spa and wellness programming, team development, and financial management

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Proficiency with spa systems (e.g., Book4Time), Microsoft Office, and financial tools

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Excellent organizational and communication skills

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Fluent in English; Arabic is a plus

Physical Requirements

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Ability to stand and walk for extended periods

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Must occasionally lift/push/carry items up to 20 kg

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Comfortable working in indoor and outdoor wellness environments

Shape the Future of Wellness.
If you’re passionate about integrated well-being, luxury hospitality, and operational excellence, we invite you to bring your expertise to Miraval The Red Sea.