PMS Deployment Lead, Global Property Management

Job description

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Deployment Lead to join our Global Property Management team. In this role, you will be collaborating closely with the our Hotel colleagues and third party partners, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

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The Role

In this role you will be supporting Hyatt’s Global portfolio of 1300+ hotels through the transition process to Hyatt’s new Property Management Suite, Opera Cloud & Colleague Advantage. You will be responsible for preparing the hotel configuration data used to build Opera, conducting project kickoff and training webinars, and migrating data to the new PMS. This will require interaction with hotel teams, vendors and regional teams across the globe.

In this role you will be managing deployment to multiple properties simultaneously.

This position requires 10% travel for onboarding and team meetings.

• Development of training material for use by the Deployment team, the hotels or our vendors. Training materials include slide decks, trainers’ notes, and videos.

• Conduct training webinars related to Hyatt’s Property Management Suite as needed during hotel transition

• Collect, review and update hotel configuration data in accordance with Hyatt standards.

• Maintain strong relationships with Hyatt’s PMS vendors that will be supporting us with training and implementation efforts.

Desired profile

Qualifications :

Experience Required:

• Reservations, Front Office or related rooms operations experience (2+ years)

• Hotel Supervisory Experience in Operations (2+ years)

• Robust experience with Hyatt’s business practices in use with Oracle’s Opera Property Management System

• Experience in delivering and preparing training

Experience Preferred:

• Operations experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing

• Hotel department head experience

• Experience in multiple hotels, locations or brands is desired.

• Experience in conducting classroom training and preparing training materials

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.