Night Manager

Job description

About Hyatt House South Melbourne:

At Hyatt, care connects us. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Hyatt House hotels make guests feel genuinely at home with an elevated, spacious and perfectly self-sufficient experience. Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by the renowned Hayball architects. Opening in 2025 with 97 rooms and a mix of den, studio and 1 bedroom suites, Hyatt House South Melbourne will offer living accommodations for longer stays designed to provide guests with all the comforts of home.

Night Manager at Hyatt House South Melbourne

An exciting pre-opening opportunity exists for a Night Manager to join our team at Hyatt House South Melbourne. This role offers the unique chance to be part of launching the Hyatt House brand in Australia, with the hotel scheduled to open at the beginning of 2025. Based on site in South Melbourne, the Night Manager is a vital role within the Front Office Team. You will support the Front Office Management Team in supervising and managing the day-to-day operations of the hotel. With a key focus on the ensuring a smooth and efficient night audit process and guest profile management.

Managing and working within a team, you will support the Assistant Rooms Manager and General Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.

· Complete the daily night audit process for the hotel, ensuring accuracy.
· Supervision and support of the Overnight Front Office Team, ensuring exceptional and efficient service is delivered at all times
· Handling of guest quires, as well as internal guest feedback and enquiries, in a friendly and efficient manner
· Be responsible for training and development of the Front Office Team
· Responsibility for the safety and security of the hotel and our guests overnight, in the absence of senior management.
· Respond to emergencies within the hotel, acting as Chief Warden and First Aid Officer

Desired profile

Qualifications :

Your background:

To be successful in this role you will require the following attributes:

·  Previous experience as a Night Auditor
·  The flexibility to work a rotating roster, including weekends and public holidays
·  Excellent time management skills with the ability to multi-task and keep calm under pressure
·  Exceptional interpersonal and communication skills, along with strong service recovery skills
·  Responsible Service of Alcohol (RSA) Certificate
·  Full Australian Driver’s License (international driver’s license may be considered)

Benefits:

Hyatt House employees enjoy, but are not limited to;

·  In house training programs and initiatives
·  Discounted dining in our H Bar & Market
·  Complimentary hot beverages daily
·  Discounted staff parking $12 per day
·  Discounted and complimentary accommodation across Hyatt Hotels worldwide
·  Complimentary laundry for work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt