Lead Host / Host - Grand Club (Rooms focus)

Job description

Summary
Grand Club is a majestic living space and luxurious lounge overlooking Hong Kong's iconic skyline on the 30th and 31st floor of the hotel, created exclusively for suite and club floor guests. It is a perfect location for our guests to relax with a sumptuous menu throughout the day, from exquisite breakfast selections, light refreshments, all-day champagne to evening cocktails, all under the dramatic panorama of Victoria Harbour through floor-to-ceiling windows.

What you will do:

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Provide an excellent and consistent level of service to guests in accordance to the hotel's brand standards in the Reception and Lounge

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Responsible for full spectrum of duties, including greeting all VIP guests, handling guest enquiries, and performing check-in/check-out procedures

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Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests' needs and providing prompt response to guests

Desired profile

Qualifications :

Qualifications
What you should have:

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Preferably with a relevant degree or diploma in Hospitality or Tourism management

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Preferably with 1 year of working experience in service industries

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Good communication skills and high proficiency in language skills

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A great team player who is customer-oriented, attentive and hospitable