Lead Host / Host - Front Office

Job description

What you will do:

·
Provide an excellent and consistent level of service to guests in accordance to the hotel's brand standard

·
Responsible for full spectrum of duties, including greeting guests, ensuring a seamless check-in and check-out procedures for guests, handling enquiries and complaints professionally, coaching and supporting the team etc

·
Lead the Hosts in order to ensure the efficient operation

·
Engage in heart-felt and genuine conversation and promote loyalty

·
Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests' needs and providing prompt response to guests

Desired profile

Qualifications :

Qualifications

What you should have:

· 
Preferably with a relevant degree or diploma in Hospitality or Tourism management

· 
Good communication skills and high proficiency in language skills

· 
A great team player who is customer-oriented, attentive and hospitable