Information Systems Manager

Job description

Responsibilities:

Operational

• Provide technical assistance, advice to hotel management so as to minimize overhead expenses and maximize productivity in all areas

• Assist authorised users in relation to operation of the hotel's I.S. system hardware, various modules and supporting personal computers

• Coordinate timely repair and return to service any faulty systems or items of equipment

• Establish and implement procedures to ensure backup of data in any I.S. system

• Rebuild data corrupted by either hardware or software faults

• Coordinate the timely handling of any software fault reports or enhancement requests

• Set up emergency procedures to continue the operation of the hotel in the event of system failure

• Provide manuals on the sue of ant I.S systems and incorporate those manuals into the relevant operating procedures of the hotel.

• Establish necessary security measures to prevent unauthorized access to the I.S. systems

• Provide technical assistance to internal and external audit staff

• Work with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose

Administration

• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.

• Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.

• Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.

• Ensure the availability of any stationery or consumables required by any I.S. systems

• Ensure that all licenses are complete and up to date

• Keep the Software's and hardware used at the property up to supported level as instructed by the Area Director of I.S.

Desired profile

Qualifications :

Education and Experience

• Holds a degree in Information Systems and/or Computer Programming

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Comprehensive knowledge of business needs, financial reporting and productivity requirements

• Excellent computer skills, particularly in the use of MS Office, MS Windows, E-Mail, MS Excel, MS Power Point, MS Access and all Hotel Property management systems

• Fluent English – written and spoken, multi-lingual desirable

• Minimum two to four years work experience as Assistant Information Systems Manager in a hotel or in a similar large Organisation or firm.

• Preferable prerequisite is experience in the Hotel and Travel industry