Housekeeping Head Team Leader

Job description

Housekeeping Head Team Leader

Just some of the benefits you will enjoy as a Head Team Leader

· 12 complimentary nights a year across Hyatt Hotels worldwide
· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
· Free meals on duty
· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
· Business attire laundered complimentary
· Headspace membership and access to our Employee Assistance Programme
· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Head Team Leader

· Conducting daily floor inspections walks ensuring all areas including corridors, lift landings, pantries and service areas are in good condition and take action, as required.
· Allocating special deep cleaning jobs including task of the week and special project porters distributing tracking sheets to the Team Leader and communicating with the BOC accordingly, ensuring the tasks are completed and returned within deadlines
· Inspecting VIP rooms after Team Leader preparation, recording all findings via HotSos Manager Inspection, addressing and rectifying any potential issues on the spot
· Ensuring guest feedbacks are followed up by Team Leaders and We care log updated
· Conducting daily inspections of FOH & BOH Public Areas & Meeting Rooms spot checking cleanliness and upkeep, reporting any maintenance/ H&S issue in HotSos and following up on resolution.
· Reviewing weekly function forecasts and liaising with Housekeeping Administrator to ensure adequate Public Area manning is organized
· Assisting Housekeeping Management team completing and recording regular Check In Conversations and annual Year End Reviews and Goal Settings
· Conduct a daily closing walk to ensure all corridors, Maid services and lift landings are clean and tidy
· Take over any other responsibilities or tasks that are within the scope of the role, whenever reasonably instructed to do so

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps