Housekeeping Coordinator - Park Hyatt Jakarta

Job description

· Responds to and documents all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concerned in a timely manner.

· Prepare, compile and distribute the daily / weekly / monthly reports in a timely manner.

· Ensures the department’s log book is being accurately maintained.

· To make printouts as required for Housekeeping operation.

· Ensures that manual Room Status report is maintained and updated at specified time.

· Assists in the distributions of relevant hotel information to Housekeeping associates when required.

· Maintains good relationship with the established clientele and provides all necessary assistance when required.

· Obtains list of vacant rooms that need to be cleaned immediately and list of prospective checkouts in order to prepare work assignments.

· Assigns number of rooms and areas to be cleaned by the Housekeeping Attendants.

· Issues floor keys and pagers to Housekeeping Attendants before the start of the shift.

· Reviews Maid’s Report at the end of the shift and sees to it that endorsements are done.

· Liaises and works closely with the related operation departments ensuring guests needs and expectation are met.

· Assists the Executive Housekeeper / Housekeeping Assistant Manager to follow up on all matters.

· Maintains an efficient filing system for easy retrieval of information, both paper and electronic filing.

· Issues purchase requisitions and other documentation required by the department.

· Locates and attaches appropriate file correspondence to be answered by managers.

· Types, files, and up-keeps all matters related to the department.

· Makes copies of correspondence or other printed matter.

· Types, takes dictation and minutes, drafts letters, files and traces, and composes correspondence when required.

· Maintains and prepares Housekeeping staff attendance record for payroll.

· Handles storage, keeps record and releases lost and found items.

· Updates information board and VIP records.

· Assists in ensuring that all mini bar consumptions are posted and reports are complete and accurate.

· Ensure all guest laundry bill is posted accurately and timely.

· Order VIP amenities for VIP guests due to arrive (flowers, fruit basket, etc.)

· Prepare welcome cold towel and arrange for it to be deliver on the floor.

· Assists to maintain the proper appearance of the Housekeeping office area.

· To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Desired profile

Qualifications :

·  Indonesian Nationality with a degree in Hospitality or Business Management
·  Has minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel Chain
·  Previous experience in Luxury Hotel or international experience are advantages
·  Strong in leadership and business acumen
·  Excellent English communication skills, strong guest service mindset and people management & development skills