Housekeeping Attendant - Park Hyatt Jakarta

Job description

· Reports complaints or problems to Housekeeping Team Leaders/ Housekeeping Assistant Manager if no immediate solution can be found.

· Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.

· Ensures a high level of product knowledge of hotel and local area.

· Ensures a high level of customer service is consistently maintained.

· Ensures a high level of security consciousness in his / her assigned area.

· Ensures the Housekeeping Team Leader/Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

· To be knowledgeable and promote/ up sell F&B outlets and other facilities/ programmers whenever opportunities arises.

· Complies with the Hotel policies and procedures relating to Housekeeping.

· Complies with all systems and procedures as laid down by the Rooms Division.

· Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.

· Sort, count, fold, mark, or carry linens to the linen chute.

· Replenishes supplies such as drinking glasses and writing supplies.

· Sweeps, scrubs, and vacuums floor.

· Do project/special cleaning as assign.

· Cleans rugs, carpets, upholstered furniture, and draperies.

· Empties wastebaskets, and empties and cleans ashtrays.

· Cleans the bathroom, windows, mirrors, fixtures and equipment.

· Transports trash and waste to disposal area.

· Replenishes bathroom supplies.

· Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.

· Cleans and maintains all supplies, equipment, storage rooms and service areas.

· Do touch up of guest rooms.

· Maintain service turndown and touch up of guest rooms.

· To daily vacuum the guest room corridors.

· To assist the preparation, delivery, set-up and remove cribs and other ad-hoc room set-ups.

· To assist Butlers in cleaning and transporting welcome tea facilities to the respective floors.

· To restock the floor pantries with sufficient amenities and supplies.

· To collect fruits and other VIP amenities and deliver to the floor.

· To freshen and report flower set-up that are withered at corridor.

· To receive clean and count clean room and F&B linen from outside contractor.

· To report any discrepancy of linen being delivered.

· To pack room linen and push to the respective floors.

· To “spring clean” rooms as assigned.

· Reports missing and damaged hotel property.

· Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.

· Reports on repair and maintenance of guest rooms to Housekeeping Team Leader accordingly.

· Handles keys and ensures Security policies are adhered to.

Desired profile

Qualifications :

·  Indonesian Nationality with a degree in Hospitality or Business Management
·  Has minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel Chain
·  Previous experience in Luxury Hotel or international experience are advantages
·  Strong in leadership and business acumen
·  Excellent English communication skills, strong guest service mindset and people management & development skills