Housekeeping Attendant (Host) - Hyatt Place Kuala Lumpur, Bukit Jalil

Job description

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.

We are currently looking for a Housekeeping Attendant to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

This position reports to the hotel Housekeeping Manager.

Customer Service

· Delivers the brand promise and provides exceptional guest service at all times.
· Assists with other Host duties and operational needs.
· Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
· Provides excellent service to associates as appropriate.
· Handles all complaints and inquiries in a courteous and efficient manner; feedbacks guest complaints promptly to Lead Host – Housekeeping.
· Maintains positive working relationships with both guest and colleague.

Operational

· Ensures all company minimum brand standards are implemented, and optional brand standards should be performed where appropriate.
· Be supportive and flexible with other departments, in a spirit of “We work through Teams”.
· Responds to the comments of the consumer and ensures that the relevant changes are implemented.
· Checks and verifies room status report.
· Records and completes the attendant’s verification report accurately.
· Reports room defects.
· Reports lost and damaged items.
· Cleans and make-up guest rooms.
· Empties soiled linen.
· Maintains, cleans pantry.
· Maintains the cleanliness of corridors and surrounding back of house areas.
· Cleans and packs the trolley.
· Checks and cleans operating equipment.
· Updates room status via telephone interface system.

Personnel

· Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

· Attends all training sessions and meetings as required.
· Completes Welcome to Hyatt Training for new Hires and Learning Activities within first 90 days and review as needed.
· Preform responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Corporation.
· Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
· Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
· Ensures high standards of personal presentation and grooming.
· Responds to changes in the Housekeeping functions as dictated by the industry, company and hotel.
· Carries out any other reasonable duties and responsibilities as assigned.