Hotel Host - Reservations

Job description

Hyatt Place Dubai Hotels is seeking a Reservations Host to deliver warm, efficient, and guest‑focused service that reflects the Hyatt brand promise and values. The role supports guests throughout their booking journey while ensuring accuracy, professionalism and a seamless experience.

Key Responsibilities:

Handle guest reservations and inquiries with courtesy, efficiency and adherence to Hyatt standards

Provide accurate information on hotel services, room features and local attractions Manage guest requests, special arrangements and complaint resolution with care and follow‑through

Maintain guest history records and ensure repeat guests are recognized and pre‑registered

Uphold financial and data‑handling policies, ensuring accurate reporting

Support operational standards, including telephone etiquette and brand compliance

Collaborate effectively with colleagues and contribute to a positive team environment

Participate in required training, follow hotel policies, and remain flexible to support business needs

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management.
·  Minimum 2 years work experience as Reservations Agent in hotel operations.
·  Excellent customer service & communications skills are a must.
·  Arabic speaking will be an advantage.
·  Able to execute daily operations of answering inbound customer service phone calls.
·  Able to develop strong relationships with customers by building rapport, providing personable customer service and effectively assessing and addressing their needs.
·  Good problem solving, administrative and interpersonal skills are a must.