Hostess

Job description

The Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.

General Responsibility

·
Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.

·
Able to provide information regarding the hotel's facilities & services.

·
Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.

·
Always present a clean and tidy appearance in accordance with the hotel's grooming standards.

·
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

·
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

·
Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware.

·
Conduct mise-en-place work required and ensures that the expected standard and regulations are implemented appropriately.

·
Ensure, maintains and controls the cleanliness, completeness and replenishments of service station.

·
Be reliable and ensure you are at work on time.

·
Know your role in case of emergency such as bomb threat, flood, fire etc.

·
Understand the Employee Handbook and comply with the standards it outlines.

·
Carry out all professionally reasonable instruction given by your supervisor.

·
Report all incidents, accidents and guest complaints in briefings.

·
Actively recording, and sharing any guest preferences, likes and dislike.

·
Attends formal training held by manpower or outlet regarding to Food & Beverage service quality standard expectation and future career development

Technical Expertise

·
Know the menu/special promotions and assist guests with recommendations.

·
Provide service to guests in accordance with service standards.

·
Handle guest billing duties in accordance with policies & procedures.

·
Ensure all opening and closing duties are implemented in accordance with established standards.

In Room Dining

·
Providing to Communcation Host regarding the non-available items.

·
Deliver F&B to the Butler station and set up in accordance with established standards.

·
Pick up dirty Clearance from butler station

·
Handle cashiering duties in accordance with policies & procedures.

Bar

·
Opening and closing part stock inventory to ensure the items are available and well maintained.

·
Following the standards recipes.

·
Always monitoring the products/ingredient to maintain the quality at highest level.

Banquet

·
Provide service to guests in accordance with service standards.

·
Store all equipment neatly and correctly in their assigned area.

·
To clean & maintain all equipment regularly.

·
Work and supervising casual worker up to the standard.

·
Responsible for the set up and extra mise-en-place.

Desired profile

Qualifications :

· Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.

· Excellent communication and interpersonal skills.

· A friendly and approachable demeanor with a passion for delivering outstanding guest service.

· Ability to remain calm and composed during busy or high-pressure situations.

· Fluency in English (additional languages are a plus).