Hostess

Job description

Main Duties and responsibilities:

· Treat all guests personally during the entire stay

· Knowledge of the respective daily activities

· Provide guests with information about the products offered on the menu

· Responsible for the satisfaction of guests and staff

· Answering the phone according to Andaz standards

· Accept reservations and forward them correctly

· I am able to give information about the hotel

· Fully master the MICROS/Opera booking system

· Ensuring compliance with operational standards and hotel policies and procedures

· Control of F&B costs, formulate suggestions for improvement if necessary

· Maximizing profit

· Interest in building a community among employees

· Assist in the creation of a guest file / long stay guests

· Forward problems or incidents of any kind to the manager

Personnel Matters & Training:

· Participation in regular department meetings and pre-shift briefings

· Participates in trainings and strives for opportunities to improve knowledge and skills

Other:

· Control of cleanliness in the workplace

· Report all accidents at work to the manager immediately

· Assumption of other reasonable tasks, if necessary