Host - Rooms

Job description

About Hyatt House South Melbourne:

At Hyatt, care connects us. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Hyatt House hotels make guests feel genuinely at home with an elevated, spacious and perfectly self-sufficient experience. Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by the renowned Hayball architects. Opening in 2025 with 97 rooms and a mix of den, studio and 1 bedroom suites, Hyatt House South Melbourne will offer living accommodations for longer stays designed to provide guests with all the comforts of home.

Host – Rooms at Hyatt House South Melbourne

An exciting pre-opening opportunity exists for a Host - Rooms to join our team at Hyatt House South Melbourne. This role offers the unique chance to be part of launching the Hyatt House brand in Australia, with the hotel scheduled to open at the beginning of 2025. As the Host - Rooms, you will provide a seamless and efficient operation of the Front Office on a day-to-day basis, you are the face of our check in and check out experience, handling quest queries effortless.

This is a great opportunity in a pre-opening team for someone who is willing to contribute in successfully setting up finance department and enthusiastic about learning/acquiring new skills.

We are looking for someone who is curious minded, energetic, passionate, is connected to the latest and newest, this sounds like you we want to hear from you!

· Prepare arrival and departure reservations in our hotel PMS, noting requests and loyalty status of our guests. Process payments for guest departure, including posting payments, processing EFTPOS transactions and preparing invoices.
· Ensure that all public and back of house areas are maintained to a high level of cleanliness, maintenance and presentation.
· Answer our phones with a smile and coordinate our guest’s needs such as restaurant bookings, transportation requirements and hotel services.
· Actively upsell and cross sell hotel services and outlets.
· Be on hand to assist in an emergency situation where required.

Desired profile

Qualifications :

Your background:

To be successful in this role you will require the following attributes:

·  Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
·  A passion for hospitality and a desire to provide the best service for our guests
·  Superior guest service skills along with excellent service resolution skills
·  The flexibility to work on a rotating 24/7 roster, including weekends and public holidays
·  Experience in a guest relations or front office experience is advantageous.
·  Responsible Service of Alcohol (RSA) Certificate

Benefits:

Hyatt House employees enjoy, but are not limited to;

·  In house training programs and initiatives
·  Discounted dining in our H Bar & Market
·  Complimentary hot beverages daily
·  Discounted staff parking $12 per day
·  Discounted and complimentary accommodation across Hyatt Hotels worldwide
·  Complimentary laundry for work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt