One of the best situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes' walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.
Working in our Regency Club, you will maintain a relaxing and calming environment for our guests and provide an excellant and consistent level of customer service. You will constantly be aware of the rooming status of the hotel and will serve guests at peak times in the lounge.
You may also be expected to work in various areas of the hotel, such as front desk & switchboard.
This position involves working 37.5 hours per week on a shift rota basis.
We offer you a competitive remuneration package and in return for your hard work and dedication, your benefits include generous hotel discounts and complimentary hotel nights worldwide, to name but a few. You will have the opportunity for career development either in Birmingham, the UK or overseas.
Ideal candidate profile
Ideally, with a relevant degree or diploma in Hospitality or Tourism management, work experience in hotel operations would be advantageous. Good customer service, communications and interpersonal skills are necessary.
Your characteristics will be representative of our values: Humility, Respect, Integrity, Creativity, Fun and Empathy.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!