Head Barista

Job description

The Head Barista at Park Hyatt Los Cabos is responsible for overseeing the daily operations of the hotel's coffee bar, ensuring high-quality beverage preparation, maintaining excellent customer service, and leading a team of baristas. This role requires strong leadership skills, expertise in coffee craftsmanship, and the ability to create an inviting café experience for guests.

Key Responsibilities:

Coffee & Beverage Operations

· Prepare and serve high-quality coffee and other beverages, ensuring consistency in taste, presentation, and quality.
· Develop and implement innovative coffee recipes and seasonal menus.
· Ensure all equipment is well-maintained and in proper working condition.
· Maintain high standards of cleanliness, hygiene, and safety in compliance with hotel policies and health regulations.

Leadership & Team Management

· Train, mentor, and supervise baristas, fostering a culture of excellence and teamwork.
· Schedule shifts and manage staffing levels to ensure smooth operations.
· Conduct regular performance evaluations and provide constructive feedback to the team.

Customer Experience & Service Excellence

· Deliver outstanding customer service by creating a warm and welcoming atmosphere.
· Handle guest inquiries, feedback, and complaints professionally and efficiently.
· Promote and educate guests about the coffee selection, origins, and brewing methods.

Inventory & Financial Management

· Manage inventory, including ordering, receiving, and stocking coffee beans, milk, syrups, and other supplies.
· Control costs and minimize waste by implementing efficient stock management practices.
· Monitor sales performance and suggest strategies to boost revenue and customer engagement.

Desired profile

Qualifications :

·  Proven experience as a Barista, with at least 2 years in a leadership role.
·  Extensive knowledge of coffee beans, brewing techniques, latte art, and espresso machine maintenance.
·  Strong leadership, communication, and organizational skills.
·  Passion for delivering exceptional customer service.
·  Ability to work in a fast-paced environment and multitask effectively.
·  Advanced English level (B2+)
·  Barista certification or relevant hospitality training is a plus.