Guest Services Officer - Communications Centre

Job description

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Communications Centre is responsible to contribute to the smooth and efficient running of the Communications Centre within the Rooms Division.

1. To operate the switchboard in accordance with the department's operational standards.

2. To attend to the hotel guest in all communication from inside and outside the hotel.

3. To answer the telephone calls at all times (never let the telephone ring more than twice), clearly and in a most friendly manner.

4. To use the correct procedure for handling calls, including all billing forms, message handling, and the selling of guest services and restaurants in the hotel.

5. To ensure that the proper charges are written out for overseas calls, as per laid down instructions.

6. To ensure that all overseas bookings are recorded accurately and placed with the very minimum of details.

7. To handle wake‑up calls promptly as requested.

8. To ensure that when required, the doctor is contacted with the minimum delay and that the Assistant Manager ‑ Front Office is informed.

9. To ensure that all V.I.P.'s In‑House are entered on the V.I.P. Board.

10. To maintain the Log Book from shift to shift for any information or comments of guests.

Desired profile

Qualifications :

Please ensure that you have discussed your interest in this position with your Human Resources Department before you apply online.