Guest Relations Team Leader

Job description

Guest Relations Team Leader

Just some of the benefits you will enjoy as a Guest Relations Team Leader

· 12 complimentary nights a year across Hyatt Hotels worldwide
· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
· Free meals on duty
· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
· Uniform provided and laundered complimentary
· Headspace membership and access to our Employee Assistance Programme
· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Key responsibilities as Guest Relations Team Leader at Hyatt Regency London – The Churchill

· Creating moments of delight for our guests and wow them during the entirety of their stay
· Ensuring the maximization of guest satisfaction
· Ensuring that information regarding VIPs are properly distributed throughout the hotel
· Anticipate guest needs and build connections throughout their stay
· Supervising and training Hosts so that they deliver exceptional experiences for guests
· Assisting the Guest Relations Manager with the efficient and smooth running of the department

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for Guest Relations Team Leader and start your journey with Hyatt Hotels!