Gerente de Seguridad

Job description

The Security Manager is responsible for overseeing the safety and security operations of the hotel. This role ensures the protection of guests, employees, and property while maintaining the highest standards of professionalism and discretion. The Security Manager will develop and implement security policies, train staff on safety protocols, and collaborate with other departments to uphold the hotel’s commitment to exceptional service and guest satisfaction.

Key Responsibilities:

Security Operations:

· Develop and enforce security policies, procedures, and protocols to ensure a safe environment for all guests and staff.
· Conduct regular risk assessments, identifying potential threats, vulnerabilities, and recommending solutions to mitigate risks.
· Oversee access control systems, surveillance equipment, and emergency response procedures.
· Monitor all hotel areas to detect and prevent safety or security breaches.

Emergency Management:

· Create and implement emergency response plans for fire, medical emergencies, natural disasters, and other incidents.
· Lead evacuation drills and train staff in emergency protocols to ensure readiness.
· Serve as the main point of contact for law enforcement, fire departments, and other emergency services.

Guest and Employee Safety:

· Respond promptly to security incidents or guest concerns, ensuring timely resolution with a focus on maintaining discretion.
· Investigate accidents, thefts, and other incidents, documenting findings and reporting to the appropriate parties.
· Ensure compliance with local regulations and safety standards.

Team Leadership:

· Recruit, train, and supervise the security team, fostering a culture of professionalism and accountability.
· Schedule and manage the security team’s shifts to ensure optimal coverage at all times.
· Provide ongoing training to staff on hotel safety standards, guest service etiquette, and security practices.

Desired profile

Qualifications :

·  Bachelor’s level degree
·  Minimum of 5 years in security management, with at least 2 years in a luxury hospitality environment.
·  Proven leadership experience in managing security teams.
·  Strong knowledge of security technologies, emergency management, and risk assessment.
·  Excellent communication and interpersonal skills to interact effectively with guests, employees, and external agencies.
·  Ability to remain calm under pressure and make quick, sound decisions.
·  Detail-oriented with strong organizational and problem-solving skills.
·  First Aid, CPR, or other relevant safety certifications (preferred)
·  Advanced English Level C1