Front Office Team Leader

Job description

About Park Hyatt London River Thames 

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury.

Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London's landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the Front Office Team Leader​ role 

· Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement. Conduct regular team meetings and provide ongoing training and development.

· Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.

· Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.

· Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.

· Prepare and review daily reports, including occupancy, revenue, and guest feedback.

About you 

· Previous experience in hotel front office within the luxury segment is preferred. Strong organizational and multitasking abilities skills are required.

Benefits of the Front Office Team Leader​ role include 

· 12 complimentary nights a year across Hyatt Hotels worldwide 

· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 

· Uniform provided and laundered complimentary 

· HSF Health Plan

· Headspace membership and access to our Employee Assistance Programme 

· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 

· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company recognised as a Great Place to Work.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated and everyone is empowered to make a meaningful impact.

Next Steps: Apply today for this Front Office Team Leader role and start your journey with Hyatt Hotels!