Front Office Supervisor

Job description

At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt's purpose of care.

Duties:

· Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

· Ensures the strict control of room keys.

· Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to.

· Coordinates all Repair and Maintenance and reports maintenance job orders.

· Understands rate structure and promotional rates available.

· Assists in making sure that all Andaz Doha Signature Guest Experiences have been implemented.

· Monitor daily performance of front office team members to ensure tasks are completed

· Able to handle guest's complaints in a unique and respective manner

· Supervise and assist front desk team, if necessary.

· Submits all guests/colleague's incident reports.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Desired profile

Qualifications :

· Certification in related field preferred.

· 2-4+ years of progressive customer service hotel experience

· Excellent communication, problem-solving, and interpersonal skills.

· Ability to operate in a fast-paced, dynamic environment.

· Previous experience with international hospitality brands preferred.