Team Leader – One Duck Lane 團隊領導 – 尚萃軒 ($21.6k)

Job description

· Under the direction of the F&B Operations Manager, the Service Associate is responsible for mise-en-place, service, cashiering and maximization of guest satisfaction in the outlet 在餐飲營運經理的指導下，負責準備工作、服務、收銀以及在餐廳中提升顧客滿意度
· Ensure compliance with service standards specific to Chinese Cuisine​​​​​​ 確保遵守中餐的服務標準
· Handle guest inquiries and complaints effectively 有效處理客人的詢問和投訴
· Take orders and serve food and beverages 接收訂單並提供食品和飲料
· Ensure cleanliness and organization of the dining area 確保用餐區的清潔和有序
· Check inventory in sections appointed for daily requisition ​​檢查餐廳的庫存以進行每日訂貨
· Provide menu recommendations and answer guest questions & enquiries 提供菜單建議並回答客人的問題和查詢
· Assign seats, take orders and recommend dishes and beverages 分配座位、接收訂單並推薦菜式和飲品
· Perform any duties assigned by the Management Team deemed necessary ​​​​​​執行管理團隊認為必要的任何指派職責

Desired profile

Qualifications :

·  Strong leadership and communication skills 領導能力和溝通技巧強
·  Ability to multitask and prioritize effectively 能夠有效地處理多個任務和優先排序
·  Proficiency in both spoken and written English and Chinese 精通英語和中文的口語和書寫
·  Excellent problem-solving skills with a focus on culinary excellence 優秀的問題解決能力, 專注於烹飪卓越
·  Able to work independently 能夠獨立工作
·  Pleasant, service-oriented and outgoing personality 友善、服務導向且外向的個性
·  Able to work under pressure, in a dynamic and fast-paced environment 能在高壓和節奏快的環境中工作
·  Proficient in MS Office applications 精通MS Office應用程式