Front Office Receptionist/Host

Job description

Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.

Duties and Responsibilities but not limited to:

· Greet and welcome guest in a professional and friendly manner.
· Manage incoming calls, redirect them as need, take messages and provide basic information to callers.
· Checking guests in and out of the hotel.
· Maintaining guest accounts and processing guest transactions during their stay
· Dealing with any and all special needs or requests from guests during their stay.
· Handle reservations, inquiries and guest concerns promptly.
· Coordinate with housekeeping and other departments to ensure seamless guest experiences.
· Maintain accurate records and manage administrative tasks.

Desired profile

Qualifications :

Qualifications

Skills and Qualifications:

·  A minimum of 2 years' experience as a receptionist within the hospitality industry.
·  Strong communication and interpersonal skills.
·  strong organisational abilities and attention to detail.
·  proficiency in OPERA
·  Flexibility to work shifts, including weekends and public holidays
·  Proficiency in Microsoft Office